SSR4: 25 Years of Free Spare Parts
Believing in the durability of the SSR4, we offer free parts for 25 years with every gun purchased exclusively at apaxarms.com . If a part breaks or wears out to the point where the gun no longer functions properly, you will receive it free of charge.
All you have to cover is the shipping costs. This can be combined with another order on apaxarms.com , if the part is in stock.
Exceptions:
- Magazine
- Hop-up Bucking
- Motor
Procedure: If a part breaks and you are certain it is not due to incorrect assembly, a third-party part, or misuse of the product - Fill out the form below. If you are unsure if the part is covered, please refer to the list below for reference.
It is important that you clearly describe the problem and attach a photo showing exactly what is broken or wrong with your rifle. Once we have contacted you via email, you can also send us more photos and videos if necessary.
Repairs: Within two years of purchase, it can be sent for repair. After two years, the installation of spare parts is done by the customer.
| Situation | Warranty | Description |
|---|---|---|
| Broken component | Covered | I used the gun as intended and the tappet plate inside the gearbox snapped while playing. |
| Initial problem | Covered | I unpacked the gun and the motor seized up after the third shot. |
| Irregular wear | Covered | After 24 years the anti-reverse latch doesn't work any more because I used it for every weekend the last 24 years. |
| Maliciously actions | Not covered | As a user I get angry at airsoft and smash the gun to the ground and something broke. |
| Consumable Parts | Not covered | After heavy use my hopup bucking doesn't hop/seal well enough and my motor heats up very fast or spins irregularly. (Regular wear will happen to all HopUp buckings and Motor brushes). Magazine, hopup rubber and motor are excluded from the 25 year free spareparts warranty |
| Major loss of power | Covered | My gun lost a majority of the muzzle power because the pistonhead got damaged during regular use. |
| Tiny loss of power | Not covered | After regular use the muzzle power dropped by 0.2J (all air seal parts and spring will experience a little wear and tear during normal use) |
| Lost | Not covered | I lost my magazine on the field / I disassembled the gun and didn't take care of the screws so I am missing one of them. |
| Wrong assembly | Not covered | I broke the piston because I didn't take care to ensure it was in the correct position before changing the spring. I pinched the cables between the pistol grip and gearbox and they shorted out the ETU. |
| 3rd Party Part | Not covered | I installed a product from another brand into my rifle and now part XYZ broke. |
| Bad maintenance | Not covered | After I fired many shots with my rifle and didn't adjust the motor height appropriately the gears grinded themselves out / I dropped the gun in muddy water and didn't clean out the gearbox afterwards. |
| Improper use | Not covered | I shot the gun with a another battery than the one recommended / The ETU indicated a problem but I continued to pull the trigger until it burned out / I shot the gun with metal BBs. |
| Visual damage | Not covered | My receiver is scratched and dirty while still working as intended. |
| Renting | Not covered | I am a very smart field/store/club owner, and I abuse this warranty by handing out SSR-4s every single weekend for rental. Then I keep these AEGs running with free spareparts from APAX ARMS. |